GDPR (General Data Protection Regulation) Privacy Notice

This privacy notice explains how we use any personal information we collect from you and why we collect it.


What information we collect about you:

We require your contact details – your name, address, phone number and email address.  We also require information regarding the property to be cleaned in order for our services to go ahead. If you do not allow this information to be taken and stored then your clean will not be undertaken.  It is also your responsibility to ensure we are kept up-to-date of any changes to your information. Please inform us of any changes and we will update your records for you. We will also keep a note of all the services you receive from us including taking relevant notes and maintaining records of invoices and payments received for services rendered by Pure Eco Clean.


How we will use this information about you:

We need all the details above to ensure that:

  • you receive the correct services tailored to your needs.

  • we can contact you regarding cleaning appointments.

  • we can inform you of new services and special offers etc for which you must give us permission to do this and you can unsubscribe at any time.

  • we can provide HMRC with accounting information as required by law such as invoices and records of payments received from you for services rendered.

Storage of information:

Your records are only accessible by Pure Eco Clean which are stored in a lockable filing cabinet and password protected devices and software such as our laptop/pc, mobile phones, email accounts, Facebook page, online appointment/scheduling systems and in our accounting and invoicing software.


How long information will be stored for:

For insurance purposes, we will store your information for 7 years after the date of your clean.  If you are no longer a customer after this time, your records will be shredded and destroyed appropriately.

Sharing your information:

We will not share your information to anyone outside of Pure Eco Clean without your written and signed permission.

Accessing your information:

The GDPR provides the following rights for individuals:

  • The right to be informed (how your information will be held and used)

  • The right of access (to see Pure Eco Clean's records of your personal information so you what is held about you and you can verify it.)

  • The right to rectification (to tell Pure Eco Clean if information is incorrect or incomplete)

  • The right to erasure (request Pure Eco Clean to delete information, although this would be subject to 7 year rule mentioned above)

  • The right to restrict processing (request limits on how Pure Eco Clean uses your information)

  • The right to object (able to tell Pure Eco Clean you don’t want them to use certain parts of the information or only to use it for certain purposes)

  • The right not to be subject to automated decision-making including profiling